What to Do After a Hit-and-Run Accident in the UAE (Rental Car Guide)

Being involved in a hit-and-run accident while driving a rental car in the UAE can be stressful. However, staying calm and following the proper steps will ensure your safety and help with insurance claims. This guide is for tourists and residents alike, outlining what to do if you’re the victim of a hit-and-run in the UAE.

Steps to Take After a Hit-and-Run

1. Ensure Safety First: Check for any injuries and call an ambulance at 998 if needed. If possible, move your car out of oncoming traffic and turn on your hazard lights. Do not chase the other driver – it’s dangerous. Stay at the scene and wait for assistance. Remember, leaving an accident without reporting is illegal in the UAE.
2. Report to the Police & Get a Report: Call 999 to report the accident to the police and inform them it was a hit-and-run. Provide your location and any details of the fleeing vehicle (e.g. license plate or car description) if you have them. In Dubai, for minor accidents with no injuries, you can also use the Dubai Police mobile app or a Smart Police Station kiosk to file a report digitally. The app allows you to input the accident details and photos of the damage, and you’ll receive an official police report by SMS or email. If police officers come to the scene, make sure to obtain a copy of the police report from them. This report is essential for any insurance claim.
3. Inform Your Rental Car Company: Notify your rental agency about the incident as soon as possible. Most rental agreements require you to inform them within 24 hours of an accident, so the sooner the better. Give the company the police report number and details of what happened. They will guide you on next steps – for example, arranging a tow or a replacement car and starting the insurance claim process.
4. Handle Insurance and Liability: By law, rental cars in the UAE include basic third-party insurance, which covers damage to other people or property but not to the rental car itself. If the hit-and-run driver isn’t found, you will likely be responsible for repairing the car up to the amount of the deductible (excess) in your rental agreement. If you purchased a Collision Damage Waiver or full coverage, that policy will cover the rental car’s damages after you pay any applicable deductible. Be sure to submit the police report (and any photos of the damage) to the rental company’s insurance provider to support your claim.

If you have been involved in an accident, it is always recommended to contact a trusted professional workshop. Swedish Experts handle post-accident vehicle repairs of any complexity — from chassis repair to full body geometry restoration using CAR-O-LINER CCM precision measuring and straightening systems.

Safe Car Rentals & Support You Can Rely On

To avoid unnecessary stress during your trip, always rent from trusted and well-reviewed companies that offer transparent policies and round-the-clock support. On RentRadar.ae, you can browse fully insured, road-ready vehicles from verified providers across the UAE. Choose reputable brands such as:

• Toyota – known for reliability and safety, great for families and long drives.
• Nissan– economical and widely available, ideal for city travel.
• Kia – compact, fuel-efficient, and budget-friendly.
• Chevrolet – solid sedans and SUVs with strong performance.
• Tesla– electric, high-tech cars with advanced safety features.

In the event of a hit-and-run or any road incident, many RentRadar-listed companies provide 24/7 customer support, roadside assistance, and help with documentation or car replacement. Additionally, government services like Dubai Police and RTA Smart kiosks make it easier for tourists and residents to report accidents quickly and accurately. By renting through reliable platforms, you’re not just getting a car — you’re ensuring peace of mind on UAE roads.

What NOT to Do

• Do NOT chase the other driver. It’s unsafe to pursue a fleeing vehicle – let the police handle it.
• Do NOT leave the scene without reporting. Driving away from an accident without a police report is illegal and also voids insurance coverage.
• Do NOT panic or lose your temper. Stay calm and stick to the steps above. Anger can cloud your judgment during an emergency.
• Do NOT forget to document the scene. If safe, take photos of the car damage and accident location, and note the time. This evidence will help in filling out reports.

UAE Emergency Contacts

• Police: 999
• Ambulance: 998
• Fire: 997

Keep these numbers handy. In any accident – especially a hit-and-run – prompt action and proper reporting are key to protecting yourself legally and financially.